VetSupplyMax (VetSupplyMax.com.au) recognizes the significance of safeguarding the privacy of its buyers who share their personal information while doing business with us. In the following, we describe the kind of information we collect, use and/or share when you visit our website and what we do with it.

Information Collection We only collect your personal information essential in providing the services you opt for. We may ask for details like your name, home and/or business address, profession, phone & fax numbers, pet details, email address, date of birth, and your financial details to process your purchase.

During your visit to our website, we may also collect the data of your website usage such as IP address, version of your browser, browsing history, your internet service provider, and location. In addition, we may also collect the details of your device (phone, tablet, computer, etc.), and session cookies to serve you with relevant information based on your past visits.

Information Use & Share Our use of gathered information depends on the background in which it is collected. With your consent and as permitted by law, we use your information for the objects for which we collect it.

Our motives for gathering the information are: to establish a communication regarding the products and/or services we offer; to provide you with the products and/or services you requested from us; to convey special deals/offers/promotions; for product and/or service development; to act in accordance with the law and regulations directed by the authorities.

We do not share/disclose your personal information with third parties, except; to our suppliers to fulfill your requirements; to financial institutions in regard to your financial transactions; to government entities such as law enforcement, and custom bureau in relation to international mails.

Information Access VetSupplyMax (VetSupplyMax.com.au) users can request access to their personal information by communicating with us and we shall allow access to requested data in line with our privacy policy. The process may require the user providing with the necessary identification and permitted by the law, it may incur a processing fee.

If you wish to change/update any of your personal information we gather, please communicate with us with all the details in relation to your concern.

Information Security We apply various measures and controls to keep your information safe. We review our safety strategies from time to time and make necessary amendments, if and when required. Data storage and transmission is performed using encryption methods. To ensure your personal information is secure, we use the standard Secured Socket Layer (SSL) encryption software.

Cookies At the time you visit our website, the site may send cookies (a file containing data) to your device which get stored in your device. Cookies permit us to recognize you when you return to our website. They help us understand the areas of your interest and aid in improving your experience of using our website. As a user, you may choose to not accept cookies; however, disabling cookies may impact the performance of the website as a result.

Preferences VetSupplyMax (VetSupplyMax.com.au) promotes agreement-based marketing. If you do not wish to receive service and/or product updates through our marketing channels, you may opt-out. You can also modify or change your browser settings and disable cookies. Note that access to our website may be interrupted and/or the website may not perform adequately if cookies are disabled.

Unsubscribe If you wish to unsubscribe from any of the services we offer, log into your account on our website, and update your profile accordingly. You may also reach our customer service help desk by calling our toll-free number or by sending us an email.

Contact Us If you have any questions or suggestions, we request you to reach out to us at our toll-free number 1300-629-738 from Mon - Fri 9AM to 5PM AEST. You may also write us an email at support@VetSupplyMax.com.au.